We have thousands of satisfied customers who have shopped from our catalog repeatedly over the past 35 years or from our web site. We want you to be satisfied too, so we offer this 100% satisfaction guarantee: If you are not completely satisfied for any reason with merchandise you receive from us, simply return the merchandise in new condition and request exchange or refund - no need to contact us for a return authorization. Please do not pack your return using newsprint. Items showing cuts or tooth marks will not be replaced. Due to the nature of the product, no returns or refunds on videotapes, audiotapes or computer software. A defective tape or software CD will only be replaced with a new tape or CD of the same title.
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